Applies to: Elite Med Listings – PACE Sales Management System, TheMedChat.com, AI First Contact

Last Update: January 20, 2025 

1.Who we share your data with? 

We do not share your personal data with third-party organizations except in cases where we have  obtained your explicit consent or are required to do so by law. When we utilize third-party service  providers to perform specific functions for us, such as payment processing or hosting services,  they may have access to personal data necessary to perform their functions, but they may not use  it for other purposes.

2.How long we retain your data? 

Your personal data is retained only for as long as necessary to fulfill the purposes for which it was  collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.  For example, the law requires us to keep basic information about our customers (including  Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for  tax purposes. 

3. What rights you have over your data? 

You have the right to request access, correction, erasure, restriction, transfer, to object to  processing, to the portability of data, and (where the lawful ground of processing is consent) to  withdraw consent. We will respond to requests about this within a month.

4. Where we send your data? 

Visitor comments may be checked through an automated spam detection service. This data may be  transferred to a server outside the original country of entry, for the purpose of this detection. 

Your contact information 

For any queries or concerns regarding this privacy policy or our data handling practices, you may  reach us at our official email: [email protected]. 

Additional information 

1. How we protect your data? 

We protect your data through technical and administrative security measures to reduce the risks of  loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are  firewalls, data encryption, physical access controls to our data centers, and information access  authorization controls.

2. What data breach procedures we have in place? 

In the event of a data breach, we will notify you and relevant authorities within 72 hours, detailing  the nature of the breach, the data that was affected, and the measures taken in response. 

3. What third parties we receive data from? 

We may receive data about you from various third parties and public sources such as analytics  providers, advertising networks, and search information providers. 

4. What automated decision-making and/or profiling do we do with user data? 

We may use your data to make automated decisions to personalize your website experience. This  can include tailoring the content displayed to you based on your past activity and preferences. This  is done to improve your overall experience with our website. 

5. Industry regulatory disclosure requirements? 

If you are a resident of the European Union, you have the right to access the personal information  we hold about you and to ask that your personal information be corrected, updated, or deleted. If  you would like to exercise this right, please get in touch with us through the contact information  provided. 

We are also obligated under GDPR to disclose any data breaches within 72 hours of their discovery  and take necessary steps to mitigate potential harm. 

Information Collection Through Pixels 

We use various technologies to collect data from our visitors to enhance user experience and  improve our website. This includes the use of pixels, which are tiny graphics embedded in our  website that are capable of reading and placing cookies on the devices of our visitors. 

How We Use Pixels 

• Anonymous Data Collection: Pixels help us collect anonymous data such as IP address,  device information, browser type, and navigation on our website without personally  identifying individual visitors. 

• Purpose: We use this data to analyze site traffic and user behavior, helping us enhance our  content and provide a more personalized experience. 

Your Choices and Control 

• Consent: By using our website, you consent to our use of pixels as described in this policy. 

• Opt-Out: You can opt out of data tracking by adjusting your browser settings to refuse  cookies or by using privacy software that blocks tracking technologies. 

Compliance and Privacy

• We are committed to protecting your privacy and ensuring compliance with relevant data  protection laws. Our use of pixels is designed to comply with laws such as the GDPR and  CCPA, ensuring that all data is collected and processed lawfully. 

Changes to Our Privacy Policy 

We may update this policy to reflect changes in our practices or relevant laws. Users will be notified  of any significant changes through our website or via email.